I
would like to crave the readers’ indulgence to permit me express
my opinion in the simplest language as a layman who does not
understand the workings, laws and rules of the financial
institutions. Having had a brief stint as a marketer in one of the
new generation bank I can confidently analyze the drama associated
with customer’s complaints whenever issues of spurious charges and
illegal deductions rears its ugly head while in the employment of the
bank. As a staff of the bank in those ‘BANK TARGET’ era of
banking operations, not many of us really understand the pain and
emotional difficulties experienced by bank’s customers whenever
they complain of deductions as miserly as N100, but five years down
the lane I was out of that corridor of the financial institutions and
I know where the shoe really pinches. I can tell the values of
peanuts and crumbs as an entrepreneur, I know what it cost to gather
resources, to build funds in your bank account and ultimately smile
home at the end of every project.
Consequently,
there are some bad times for entrepreneurs when N100 will make a
difference and save an ugly situation such as dishonoring a cheque as
a result of deductions never envisaged. I have witnessed many a times
customers closure of their bank account because some charges the bank
could not explain were carried out on the aggrieved customer’s
account. Whether the bank apologizes or return the funds back to the
account will still not hold back the ill feelings associated with
these manipulations by the banks. My wife had an experience with her
bank sometime on a Saturday in April 2014, she attempted to withdrew
money from FCMB ATM Akute Ogun State,and
